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Privacy policy

Dimora Shop (hereinafter "company" or "we") respects your privacy and is committed to protect it through compliance with this privacy policy (hereinafter "Privacy policy"). In this Privacy policy, we will inform you about how we process your personal data. We commit ourselves to be transparent with you by providing clear information about what personal data we process, about the purpose of the processing, the retention period of the personal data as well as the legal basis for the processing and other information that we are required to provide pursuant to applicable legislation.

1. What personal data do we process and why?

The categories of personal data that we process about you, purposes and legal basis for the processing are the following:

1.1 Public relations

Categories of personal data Legal basis for the processing
  • Name
  • Surname
  • Company (media)
  • E-mail
  • Phone
  • Address
  • Company name (legal person)
  • VAT registration number
  • Bank account
We are processing personal data based on your consent or on our legitimate interest of maintaining public relations.

We process your personal data for the purposes of distributing relevant information to the general public or specific groups. If you would like to receive the corporate news of our company, we will collect certain information about you. We use the collected data in order to send you our corporate news like press releases by e-mail, event invitations by e-mail (or printed ones to the indicated address) and communicate on phone, through social media (Messenger, Viber, WhatsApp, etc.) or via other communication channels (like Skype) in urgent cases, in order to provide you important information of our company that is relevant.

We obtain information about you when you provide personal data to us by expressing your wish via e-mail in order to receive company's news, or agree to receive news when attending our events or communicate directly with our Marketing or Public Relations representatives or from public resources (e.g. contact list of the media channel).

You have no obligation to provide all personal data, you may provide only that which you prefer to use for communicating with us (for example, you may provide only company's name and e-mail). If you do not provide the necessary data, you will not receive our news. If you find the information we send irrelevant, you can unsubscribe by expressing your wish via e-mail to company's Public Relations/Marketing employees.

Your personal data will be stored until you unsubscribe or otherwise request us to delete your data, until we find out that the recipient is no accessible no more (e.g. receive automatic notification that the contacted person is not working there anymore or that such e-mail address has ceased to exist) or for 5 (five) years from the collection.

The personal data is disclosed to companies that provide services to us, i.e. in some cases we may transfer your personal data to the company's Public Relations agency to share information on our behalf, to data processors, e.g. who provide us IT maintenance services etc.

1.2. Agreements with natural persons, including received/issued invoices

1.2.1 Agreements with natural persons

Categories of personal data Legal basis for the processing
  • Name
  • Surname
  • Bank account
  • Date of birth or personal ID number
  • VAT registration number (if registered as VAT payer)
  • Commercial register number
  • Address
  • Contacts - email address and/or phone number.
We process personal data in order to perform a contract with you or to enter into contract with you, as well as for the compliance with the legal obligations to which we are a subject. However, if we retain your personal data in order to protect our legal rights, e.g. in legal dispute, such processing of personal data is based on legitimate interest to protect our rights.

We process your personal data for the purposes of concluding a contract with you, of performing this contract, monitoring its execution, processing payments under concluded contracts and deal with complaints related with the conclusion, execution and/or termination of a contract.

In addition, we process your personal data in order to ensure a correct execution of our tax obligations, i.e. to ensure that we have the personal data that is necessary for a proper execution of our legal obligations: for calculating taxes and for declaring to tax authorities' information about the services we have obtained from you and the payments to you.

We process your personal data in order to recover debts and/or other payables if necessary and fulfil our legitimate interest when bringing, presenting and defending legal claims.

We obtain information about you when you submit it to us by concluding a contract and/or providing services (if not contracted).

You have to provide us your name, surname, date of birth (or personal identification number), VAT registration number (if registered as a VAT payer), address, commercial register number and contacts. If you do not provide the mandatory information, we will not be able to conclude an agreement with you and not be able to buy services provided by you.

Your personal data will be stored for 7 (seven) years as of the end of the financial year when the agreement expired . If the agreement provides for a warranty period that exceeds the aforementioned storage term, all personal data related to the agreement will be retained 7 (seven) years after the expiry of warranty period. If the contract is necessary in a legal proceeding that extends beyond the above-mentioned retention period, all personal data relating to the contract concluded will be kept for 1 (one) year after the final decision of the relevant institution has been taken. If you have provided us services, but there was no contract concluded with you, your personal data will be stored for 7 (seven) years as of the end of the financial year when the service was provided and the accounting document was issued. We transfer your personal data to banks, state institutions (mainly tax authorities), auditors, legal, financial advisers, debt collection companies, data processors, e.g. IT maintenance companies etc.

1.2.2 Invoices to/from natural persons

Categories of personal data Legal basis for the processing
  • Name
  • Surname
  • Bank account
  • VAT registration number (if registered as a VAT payer)
  • Commercial register number
  • Address
  • Contacts - email address and/or phone number.
We process your personal data for the compliance with legal obligations to which we are a subject. However, if we retain your personal data in order to protect our legal rights, e.g. to recover of debts and/or other payables, such processing of personal data is based on the legitimate interest to protect our rights.

We process your personal data for the purposes of issuing/receiving invoices properly i.e. according to legal requirements and also in order to ensure that the information which needs to be provided to tax authorities is correct. We process your personal data in order to recover debts and/or other payables if necessary and fulfil our legitimate interest when bringing, presenting and defending legal claims. We obtain information about you when you submit it to us in order to issue an invoice for the goods and services that you have purchased or when you are provide such invoice.

When we issue an invoice, you have provide your name, surname, VAT registration number (if registered as a VAT payer), address, commercial register number. If you do not provide the mandatory information, we will not be able to issue an invoice.

Your personal data will be stored for 7 (seven) years as of the end of the financial year when the invoice was issued/received.

We transfer your personal data to banks, state institutions (mainly tax authorities), auditors, legal, financial advisers, debt collection companies, data processors, e.g. IT maintenance companies etc.

2. To whom we disclose personal data?

We disclose your personal data to:

a) Companies we work with

Personal data is disclosed to companies that provide services to us, as well as other companies of our group, which provides support, maintenance, administration services. These companies are required to adequately safeguard your personal data and to not use this data for any unauthorised purposes, and to ensure that its suppliers do the same.

b) State and local government institutions, other persons performing functions assigned to them by law

We transfer your personal data to state and local government institutions and other persons performing functions assigned to them by law upon their request or in order to meet our legitimate interest in establishing, claiming and defending legal claims.

3. Protection of personal data

We use a variety of technical and organisational security measures to protect your personal data, e.g. your personal data are stored on systems behind secure networks and is only accessible to a limited number of persons with special access rights to such systems, etc.

4. Your rights

Your rights are:

a) the right to access

you have the right obtain a confirmation from us as to whether or not we process your personal data and, when we do, access the personal data. That's why we inform you in advance about our processing activities via this privacy policy. If you have any questions, or would you like to learn more about what information we process from you, you are always welcome to contact us and we will provide you with further information;

b) the right to rectification

you have the right to request a correction of any inaccurate personal data;

c) the right to erase

under some circumstances you have the right to the erasure of your personal data, if you believe there's no longer any need for us to keep it. Or, if you previously have given your permission, you can just decide to withdraw it. This does not apply if the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation or for the establishment, exercise or defence of legal claims;

d) the right to receive yourself or transfer your personal data to another company in certain circumstances

(known as the right to data portability). This applies when data processing is based on you consent or on a contract and whenever processing is carried out by automated means;

e) the right to restrict

in some circumstances you have the right to restrict the processing of your personal data. This means we will continue to store your information, but we'll temporarily stop any other processing. Why would you want to do this? For example if you've asked us to fix incorrect information. In this situation you may want us to stop processing until the information is correct;

f) the right to object

you have the right to object to our processing. This applies when data processing is based on legitimate interests pursued by us or by a third party. You can do this when you believe that your personal interest outweighs ours;

g) the right to object

you have the right to object to our processing of your personal data for direct marketing purposes;

h) the right to withdraw your consent to the processing at any time.

In order to carry out the aforementioned rights please provide written request to us. You have the right to complain to the Estonian data protection if you believe that the processing of personal data by us does not comply with the applicable legislation.

5. Changes in our privacy policy

We keep our Privacy policy under regular review. This privacy policy was created on 16th September, 2022.

6. Contact

If you have any questions about the processing of your personal data, any requests, or if you would like to give us feedback, please contact: claim@dimora-shop.com